When troubleshooting issues one tool that can help us work out what's happening is your browser's developer console.
To begin with you will first need to open the console. There are instructions below on how to do this in some common browsers.
To open the developer console in Google Chrome, select the kebab menu (the 3 dots) in the upper right-hand corner of the browser window and select More Tools > Developer Tools.
The console will either open up within your existing Chrome window, or in a new window. You may have to select the Console tab.
To open the developer console in Microsoft Edge, open the menu in the upper right-hand corner of the browser window and select More Tools > Developer Tools.
You can also open it by selecting Ctrl + Shift + i.
Microsoft Internet Explorer
Press CTRL+SHIFT+J or F12 to open the console window.
Select the console tab if available:
For Internet Explorer, it may be advisable to enable recording of developer console messages. To do this go to Tools > Internet Options > Advanced, then in the browser section check Always record developer console messages.
To open the developer console in Firefox, click on the menu in the upper right-hand corner of the browser and select More Tools > Browser Console.
You can also use the keyboard shortcut Shift + CMD + J or Shift + Ctrl + J.
Once you have the console window open you should see any error messages that have been recorded:
Then take a screengrab and send it through to us attached to your support ticket.